Shipping And Returns

Shipping and Return Information

Shipping and Returns Icons

Shipping Information

Stock items will ship within 1-2 business days. Special order items may require 1-3 weeks for processing and shipping. We strive to ensure all orders are shipped promptly and efficiently.

Refund, Returns, and Cancellation Policies

We value your satisfaction and aim to make our return process as smooth as possible. Please review the following details:

  • Returns/Exchanges: Returns or exchanges are accepted within 30 days of purchase in most situations.
  • Custom/Special Orders: Custom or special order items may not be returnable. If eligible for return, a 15% restocking fee may apply.
  • Shipping Costs: The buyer is responsible for return shipping costs unless the return is due to an error on our part.
  • Refund Processing: Refunds for returned items will be issued to the original credit/debit card, less any applicable restocking fees, once the merchandise is received and inspected to confirm it is in good condition.

Return Authorization

To initiate a return, please contact our customer service team to obtain a return authorization. This helps us ensure a seamless process and proper handling of your request.

Thank you for choosing Marteck of Texas. If you have any questions or concerns, feel free to reach out to us!