Frequently Asked Questions

Frequently Asked Questions (FAQ)

General Questions

What products do you offer?
We offer a wide range of adhesive tapes, packing supplies, and warehouse essentials. Our products include industrial adhesive tapes, custom labeling solutions, and durable packaging materials designed to meet various needs.

Do you provide bulk or wholesale discounts?
Yes, we offer bulk and wholesale pricing for large orders. Contact our customer service team for more details.

Can I order custom or specialty products?
Absolutely! We provide custom solutions tailored to your specific needs. Reach out to us with your requirements, and we'll assist you.

Shipping and Delivery

What areas do you deliver to?
We deliver to customers within the Austin, Texas metropolitan area. Free delivery is available for orders over $100.

What is the minimum order amount for free delivery?
To qualify for free delivery within the Austin area, your order must meet a $100 minimum.

How long does shipping take?
Stock items typically ship within 1-2 business days. Special order items may take 1-3 weeks to process and ship.

Do you ship internationally?
At this time, we focus on serving customers within the United States. For orders outside our local delivery range, we ship via UPS and USPS for qualifying orders over $150. These options can be selected at checkout.

Can I track my order?
Yes, once your order ships, you’ll receive tracking information via email to monitor its progress.

Returns and Refunds

What is your return policy?
We accept returns/exchanges within 30 days of purchase for most items. Custom or special order items may not be eligible or may require a 15% restocking fee.

Are custom or special-order items returnable?
Custom or special-order items are typically non-returnable. If eligible, they may be subject to a restocking fee.

How do I initiate a return or exchange?
Contact us via email or phone to obtain a return authorization before sending back the product.

Are there any restocking fees for returns?
A 15% restocking fee may apply to some returns, particularly for special-order items.

Payment and Billing

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and bank transfers for business accounts.

Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact us immediately for assistance.

Do you offer credit accounts for businesses?
Yes, we offer credit accounts for qualified businesses. Contact us to apply.

Customer Support

How can I contact your customer service team?
You can reach us via:

What are your business hours?
Our business hours are Monday through Friday, 8:00 AM to 4:30 PM CST.

Do you offer product support or recommendations?
Yes, our team is happy to help you choose the right products for your needs. Contact us for expert advice.

Special Services

Do you offer custom adhesive tape or labeling solutions?
Yes, we specialize in creating custom adhesive tape and labeling solutions. Contact us with your specifications.

What industries do you serve?
We cater to various industries, including manufacturing, warehousing, retail, and more.

Do you provide samples of your products?
Yes, we can provide product samples upon request. Contact us to learn more.

If you have additional questions not covered here, feel free to reach out to our customer service team for prompt assistance!